The second-hand marketplace Shoppers Express Displeasure About Size Updates
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has updated its sizing categories for women's and children's garments but did not contact every member regarding the update.
Digital Channels Response
Many shoppers and sellers have taken to social media stating that platform listings now display a different size category than originally posted due to the recalibration.
The company said the updated approach better aligns with other platforms.
The platform has recommended to examine their items and update the measurements by hand when needed, resulting in member annoyance.
Measurement Approach Updates
Earlier, the sizing featured numerical and alphabetical indicators, like S/8 or M/10.
The updated approach includes a letter and a range such as S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size used to be a 12 but currently displays as UK 16-18.
User Experiences
A fashion influencer, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they may become frustrated," she stated.
Necessary Adjustments
A different user, based in Derby, said she had been left angered because the modification necessitated personal updates the measurements for "each individual item".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she explained.
Marketplace Information
The app has more than 100 million users, including 18 million in the UK.
It has become a favored option versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, Vinted reversed a change regarding delivery choices following member complaints.
